As part of the University’s continuous effort in improving the capacity building of its members, the Institution recently sponsored about 67 senior level administrative staff of the University to the University of Ghana, Legon, Accra, Ghana for a four-day Workshop and Leadership Training.
The cross-border and Regional Workshop which has as its theme: Enhancing Service Delivery and Performance Culture in the 21st Century University was put together in collaboration with Ghana Association of Educational Planners and Administration.
Addressing participants at the Workshop, the Vice Chancellor, Prof. Oluyemisi Obilade said there cannot be development where there is mass illiteracy; hence, there is need for the University to continuously train its members of staff in order to improve the productivity of the institution. “We believe in capacity building not in the structures, buildings not only and equipment but we’re to build system that is everlasting which can be bequeathed unto the coming generation. Arising from this workshop, there must be change” she added.
While lending his voice with that of the Vice Chancellor, the President of Ghana Association of Educational Planners and Administration, Dr. Augustine Tawiah noted that, “University administration should not be taken for granted if we really want to improve the quality of education. Training is very crucial in University Administration”, he stressed.
The 4-day Workshop took participants through various topical issues ranging from administration to customer relations. The Deputy Registrar of Kwame Nkrumah University of Science and Technology, Mr. Ankamah-Lomotey who delved into Key Issues in Higher Education Sector and the Role of University Administrators hinged the problem of higher education on finance with the challenge on the management of tertiary institutions to go beyond the traditional roles of administration so that they can survive in terms of teaching and researching. “Finance is the major problem, without finance, the whole system collapses. Core business of education is compromised because of lack of fund” he added.
Mr. Lomotey therefore recommended that for Universities to be free from financial quagmire, there is need for commercialization of research; increase student intake; entrepreneurship and Public Private Partnership among others.
According to Dr. Augustine Tawiah, who put participants through Improving Customer Service Culture and Excellence: Best Practices for Administrators said Universities, as service providers need to honour its clients with services that are superb in order to keep them coming. Dr. Tawiah further stressed that there should be synergy between teaching and non-teaching staff vis-à-vis speed and accuracy of services rendered by Administrators to the University community.
In her lecture, Measuring Performance and Gender Equality in the Working Environment, the Executive Director, Women’s Initiative for Self Empowerment (WISE), Ms Adwoa Bame said gender equality is a human right. She noted that organisations can only benefit by successfully attracting and retaining both women and men to their workforce. “Organisation with the most gender diversity out-performs those with the least” she stressed.
On Financial Management in Tertiary Institution, Dr. Emmanuel Newman argued that the fundamental instrument of improving teaching, learning and administration is Information Technology. He said gone are the days when archaic system of administration was put in use noting that most institutions move with modern trends nowadays. He therefore urged managements of Universities to update their financial system with modern equipment.
Mr. Might Kojo Abreh of the Centre for Educational Research, Evaluation and Development, University of Cape Coast who spoke on Performance Monitoring and Evaluation of Institutionalised Objectives listed Financial Management, Policies and Statues, Projects, Course Effectiveness, Academic Programmes and Job-Seekers Relationship among others as part of the objectives of performance of tertiary institutions. He, therefore, challenged administrators of Universities to work towards this direction.
Earlier in his opening remarks, the Ogun State Commissioner for Education, Science and Technology, Barr. Segun Odubela, who joined the participants in Ghana, saluted the courage of the University Management in ensuring the progress of the Institution, especially in organizing the workshop in order to achieve productivity. “The University has come to stay. We have seen so much improvement during the tenure of the Vice Chancellor but we urge you to reciprocate the support of the Government by maintaining the goodwill of the University. Teamwork should be encouraged which will help in developing the University. Hence, capacity building should be improved upon”, the Commissioner added.
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